Our online services accept only some file types, and in most cases the files must have a combined size of less than 50MB.
Uploading document files
You can only upload some types of document files:
- Portable Document Format (PDF)
- Rich Text Format (RTF)
- Microsoft Word documents:
- version 1997 to 2003 — DOC
- version 2007 and newer — DOCX
- Corel Word Perfect (WPD)
Document types to support Company Authority
If you're requesting Company Authority, you can upload any of the document types and also some image files, including:
- JPG, or
Reducing the size of files
You can reduce the file size of scanned documents by rescanning them with lower quality settings.
Getting further help
If you still have a problem, then get in touch with our contact centre.