Contact us

How to phone, email, or write to us

Need help?

Check if you're set up to use our online services
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Have you ever used our online services before?

Logging in with RealMe®

You need a RealMe login to access online services on the Companies Register. 

  • You don't need to have a RealMe verified identity.
  • Forgot your login details? Use the Forgot username or Forgot password options on our login page.
    • When answering security questions:
      • the answers aren’t case sensitive, but
      • they otherwise must exactly match your original answers.
  • Phone us if you have more than one RealMe login and you're not sure which one you’ve used with us.

Setting up your online account with RealMe

Authority

To update your company’s details you must have confirmed your authority with us. We have several options for confirming your authority online.

How to confirm your authority with us

Annual returns

Companies must complete an annual return each year. Read our website guides to help you complete your company’s annual return.

How to complete an annual return

Consent forms

When you register a new company you need to upload signed consent forms for each director and shareholder. After that, you must upload a signed consent form for any new director appointed. Our website has information on director and shareholder consent forms.

Filing director and shareholder consent forms

Phone us

We're open for your calls Monday to Friday — 8.30am to 5pm, excluding public holidays.

Your location Number
New Zealand Freephone: 0508 266 726
Australia Freephone: 1800 424 969
Any other country Phone: +64 3 962 2602

Getting help with phone calls

If English isn’t your first language let us know when you call and we’ll use our interpreting service, Connecting Now. Let us know the language you want and wait to be connected to an interpreter.

If you're deaf or have difficulty hearing, you can use the video relay service.

New Zealand Relay

If you're speaking to a Client Service Advisor about an issue you're having with our online services, they may ask to view your screen so they can understand what's going on.

Sharing your screen with our contact centre

Email us

Use the online form to email us. We'll reply within 2 working days — or sooner if we can.

General enquiry form 

Write to us

Companies Office
Private Bag 92061
Victoria Street West
Auckland 1142
New Zealand

Courier address

Companies Register
Level 1, 162 Victoria Street
Auckland 1010
New Zealand

Our office hours for courier deliveries are 8.30am to 5pm.

Make a complaint

If you want to report possible breaches of the Companies Act 1993, use our complaints process.

Making a complaint

Media enquiries

Email: media@mbie.govt.nz

Other enquiries

If your enquiry is about the Companies Office or one of the other registers we administer, you can find full contact details on our main Contact us page.

Contact us — Companies Office